Frequently Asked Questions

About Our Products

Are your products safe for sensitive skin?

Yes! All of our products are specially formulated with gentle, natural ingredients that are safe for sensitive skin. Our products are free from sulfates, parabens, artificial fragrances, and harsh chemicals. They are also suitable for those undergoing chemotherapy or experiencing skin sensitivity due to medical treatments.

What ingredients do you use?

We use only the finest natural ingredients, including shea butter, mango butter, coconut oil, jojoba oil, and nourishing botanicals. Every ingredient is carefully chosen for its skin-loving properties. Full ingredient lists are listed on each product page.

Are your products handmade?

Yes! Every product is handmade in small batches to ensure the highest quality and freshness. We take great care in crafting each item with love and attention to detail.

Are your products vegan and cruelty-free?

Our products are cruelty-free and we never test on animals. Please check individual product pages for vegan status, as some products may contain beeswax or honey.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 2–3 business days. Standard shipping takes 5–7 business days. Expedited options are available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a certain amount. Check our current promotions for details.

Can I track my order?

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?

We want you to love your Naturallie products. If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll do our best to make it right.

Can I return opened products?

Due to the nature of skincare products, we are unable to accept returns on opened items. However, if you experience any issues with your product, please reach out to us and we'll work with you to find a solution.

Still Have Questions?

We're here to help! Reach out to us at our Contact page and we'll get back to you within 1–2 business days.