Frequently Asked Questions
About Our Products
Are your products suitable for sensitive skin?
Naturallie Bath & Body creates products with sensitive skin in mind, including fragrance-free options. However, every person’s skin is different, and no cosmetic product can be guaranteed to work for everyone. Please review the full ingredient list before purchasing and discontinue use if irritation occurs.
If you are undergoing chemotherapy, radiation, or another medical treatment that affects your skin, please ask your healthcare team which products are appropriate for you before use.
What ingredients do you use?
We use only the finest natural ingredients, including shea butter, mango butter, coconut oil, jojoba oil, and nourishing botanicals. Every ingredient is carefully chosen for its skin-loving properties. Full ingredient lists are listed on each product page.
Are your products handmade?
Yes! Every product is handmade in small batches to ensure the highest quality and freshness. We take great care in crafting each item with love and attention to detail.
Are your products vegan and cruelty-free?
Our products are cruelty-free and we never test on animals. Please check individual product pages for vegan status, as some products may contain beeswax or honey.
Hygiene & Storage
How should I use my body butter to keep it clean and fresh?
To keep your product hygienic and extend its shelf life, always use a clean, dry spoon or spatula to scoop your body butter rather than dipping fingers directly into the jar. If your product has a pump, use that where practical. Avoid touching the product with wet or unwashed hands, and close the lid securely after every use.
Where is the best place to store my body butter?
Store in a cool, dry place away from heat, moisture, and direct sunlight. Warm or humid environments (such as near a shower) can affect the texture and shelf life of natural products. A bedroom dresser or vanity is ideal.
How do I know if my product has changed or gone off?
Discontinue use if you notice any change in color, texture, or scent. Because our products are made with natural ingredients and without synthetic preservatives, proper storage helps maintain their quality.
I am undergoing medical treatment — do you have any guidance?
We're honored that so many of our customers are going through treatment and trust us with their sensitive skin. For any treatment-related skincare questions, please consult a qualified healthcare professional who can advise based on your individual health needs. We're always happy to share our full ingredient list to support that conversation — just reach out via our Contact page.
Orders & Shipping
How long does shipping take?
All orders are processed within 2–5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.
After shipment, estimated delivery times are 3–7 business days for United States orders and 7–21 business days for international orders (including the Caribbean). Delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over a certain amount. Check our current promotions for details.
Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Returns & Exchanges
What if my order arrives damaged, defective, or incorrect?
Contact us promptly at naturalliebathandbody@gmail.com with your order number and photos so we can evaluate the issue and help resolve it. This is separate from a routine return request. This does not affect any rights you have under applicable law.
Can I request a return for an unused product?
Returns may be requested within 30 days of delivery. Products must be unopened, unused, and in their original packaging, with proof of purchase. Custom or personalized products, sale items, and gift cards are not eligible for routine returns.
To request a return, email naturalliebathandbody@gmail.com. Please wait for approval before sending anything back. We’ll provide the return address and instructions if your return is approved. If your return is accepted, we’ll send you a return shipping label. Items sent back without first requesting a return will not be accepted.
Can I return a product that has been opened or used?
Opened or used personal-care products are not eligible for routine returns. If your order arrived damaged, defective, or incorrect, please contact us as described above so we can evaluate the issue. These exclusions do not affect your rights under applicable law.
What about statutory consumer rights?
Nothing in this policy limits your statutory rights.
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, subject to applicable law and its exceptions. You’ll need proof of purchase.
How do exchanges and refunds work?
The fastest way to exchange an eligible item is to return it and, once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact naturalliebathandbody@gmail.com.
Still Have Questions?
We're here to help! Reach out to us at our Contact page and we'll get back to you within 1–2 business days.