Naturallie Bath & Body – Shop Policies
Refund & Return Policy
Returns may be requested within 30 days of delivery. Products must be unopened, unused, and in their original packaging, with proof of purchase. Opened or used personal-care products are not eligible for routine returns.
To request a return, email naturalliebathandbody@gmail.com. Please wait for approval before sending anything back. We’ll provide the return address and instructions if your return is approved. If your return is accepted, we’ll send you a return shipping label. Items sent back without first requesting a return will not be accepted.
Damages and issues
If your order arrives damaged, defective, or incorrect, contact us promptly at naturalliebathandbody@gmail.com with your order number and photos so we can evaluate the issue and help resolve it. This does not affect any rights you have under applicable law.
Exceptions / non-returnable items
Opened or used personal-care products, custom or personalized products, sale items, and gift cards are not eligible for routine returns. Please contact us if you have questions about your specific item. These exclusions do not affect your rights under applicable law.
Exchanges
The fastest way to ensure you get what you want is to return an eligible item and, once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, subject to applicable law and its exceptions. You’ll need proof of purchase. Nothing in this policy limits your statutory rights.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact naturalliebathandbody@gmail.com.
Shipping Policy
Orders are processed within 2–5 business days (excluding weekends and holidays).
Once shipped, delivery times may vary depending on your location:
U.S. Orders: 3–7 business days
International Orders: 7–21 business days
You will receive a tracking number once your order has shipped.
Naturallie Bath & Body is not responsible for:
Delays caused by the shipping carrier
Lost or stolen packages marked as delivered
Please ensure your shipping address is correct before placing your order.
Privacy Policy
Terms of Service
By using our website, you agree to the following:
You are responsible for reviewing product ingredients before purchase
Naturallie Bath & Body is not liable for any allergic reactions or misuse of products
Products are for external use only unless otherwise stated
All content, images, and branding on this site are the property of Naturallie Bath & Body and may not be used without permission.
Contact Information
For any questions or concerns, please contact us at:
Email: naturalliebathandbody@gmail.com
Business Name: Naturallie Bath & Body
We aim to respond within 24–48 business hours.
Product Disclaimer
Our products are handmade in small batches using natural and skin-loving ingredients. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Please perform a patch test before full use, especially if you have sensitive skin.
Thank you for supporting Naturallie Bath & Body — where gentle care meets intention.